Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
IT Business Vision
  1. IT Business Vision
  2. Service

Service

Welcome to your Support Center.
We’re here to help you. Open a ticket for any inquiry and stay informed at all times: access the history and tracking of your requests with full transparency.

  • New request

    Get support

  • Request history and tracking

    https://itbv.atlassian.net/servicedesk/customer/user/requests?page=1&reporter=all&statuses=open

Powered by Jira Service Management
{"xsrfToken":"0def51f556900668cdb95d1d3a7b380c2c7040e9_lout","branding":{"id":"5","key":"sr","name":"Service","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#1c668c","headerLinkHoverBGColor":"#1c668c","headerBadgeColor":"#1c668c"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/91a1ef1d-7cd5-44c2-aa93-e7d862175c92/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMmQwMzBjZC0xNDk1LTQyNzgtYTM2NS05OTJjNGRlNTMyYTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjkxYTFlZjFkLTdjZDUtNDRjMi1hYTkzLWU3ZDg2MjE3NWM5MiI6WyJyZWFkIl19LCJleHAiOjE3NzI4ODI2ODAsIm5iZiI6MTc3Mjg4MjA4MH0.lIqh2lwsVvqETnYAaGa3obqx1DT8W95aZTt_AXShf98&client=c2d030cd-1495-4278-a365-992c4de532a4&mode=fit","logoId":"91a1ef1d-7cd5-44c2-aa93-e7d862175c92","isLogoAvailable":true,"helpCenterTitle":"Servicios Profesionales","sharedPortalName":"IT Business Vision","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Servicios Profesionales","sharedPortalName":"IT Business Vision","localeDisplayName":"English (United States)"},"es-ES":{"helpCenterTitle":"Servicios Profesionales","sharedPortalName":"IT Business Vision","localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#040404","bannerMediaApiUrl":"https://api.media.atlassian.com/file/79c98e0c-ea36-47e3-b9c1-b1eb298c04a2/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMmQwMzBjZC0xNDk1LTQyNzgtYTM2NS05OTJjNGRlNTMyYTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc5Yzk4ZTBjLWVhMzYtNDdlMy1iOWMxLWIxZWIyOThjMDRhMiI6WyJyZWFkIl19LCJleHAiOjE3NzI4ODI2ODAsIm5iZiI6MTc3Mjg4MjA4MH0.Z2GKrjIGxejOdRsUc9O4Bzu9g9bQEe-gO4vcevOIVHE&client=c2d030cd-1495-4278-a365-992c4de532a4&height=300&mode=fit","bannerMediaApiFileId":"79c98e0c-ea36-47e3-b9c1-b1eb298c04a2","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"sr","projectId":10008,"serviceDeskId":5,"name":"Service","description":"<p>Welcome to your Support Center.<br> We’re here to help you. Open a ticket for any inquiry and stay informed at all times: access the history and tracking of your requests with full transparency.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"1087","name":"Request history and tracking","descriptionHtml":"<p>Click the link to view your requests</p>","callToAction":"Request history and tracking","introHtml":"<p><a href=\"https://itbv.atlassian.net/servicedesk/customer/user/requests?page=1&amp;reporter=all&amp;statuses=open\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://itbv.atlassian.net/servicedesk/customer/user/requests?page=1&amp;amp;reporter=all&amp;amp;statuses=open</a></p>","icon":10466,"iconUrl":"https://itbv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[21],"key":""},{"id":"80","name":"New request","descriptionHtml":"","callToAction":"New request","introHtml":"<p>Get support</p>","icon":10704,"iconUrl":"https://itbv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10704","groups":[21],"key":""},{"id":"1120","name":"Maintenance","descriptionHtml":"","callToAction":"Maintenance","introHtml":"","icon":10520,"iconUrl":"https://itbv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"1121","name":"Oportunidad aceptada","descriptionHtml":"","callToAction":"Oportunidad aceptada","introHtml":"","icon":10481,"iconUrl":"https://itbv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[],"key":""},{"id":"42","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://itbv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":21,"name":"Requests"}],"orderMapping":{"21":[80,1087],"124":[42]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"42dacc30-3e3a-335e-9977-bce774c77351","appLinkName":"","appLinkUrl":"","spaceKey":"IKB","spaceName":"Internal KB","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SERVICE","serviceDeskId":5,"kbLinkDomainURLs":["https://itbv.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SERVICE","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Spanish (Spain)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMmQwMzBjZC0xNDk1LTQyNzgtYTM2NS05OTJjNGRlNTMyYTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzI4ODMyODAsIm5iZiI6MTc3Mjg4MjA4MCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.-dKvBFQXb3GCv5Y6tKdAi2vmG_XnCtiCENgP-9sVJ24","targetCollection":"upload-project-10008","endpointUrl":"https://api.media.atlassian.com","clientId":"c2d030cd-1495-4278-a365-992c4de532a4","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"IT Business Vision","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://itbv.atlassian.net/wiki","kbLinkDomainURLs":["https://itbv.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=itbv","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"0def51f556900668cdb95d1d3a7b380c2c7040e9_lout","baseUrl":"https://itbv.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://itbv.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"c2d030cd-1495-4278-a365-992c4de532a4","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"c0e4077a402b4e7cac46599d70b1156b","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://itbv.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}