{"xsrfToken":"1aca99a88e130d940ff7178676e5d69874d849b6_lout","branding":{"id":"5","key":"sr","name":"Service","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#1c668c","headerLinkHoverBGColor":"#1c668c","headerBadgeColor":"#1c668c"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/91a1ef1d-7cd5-44c2-aa93-e7d862175c92/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMmQwMzBjZC0xNDk1LTQyNzgtYTM2NS05OTJjNGRlNTMyYTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjkxYTFlZjFkLTdjZDUtNDRjMi1hYTkzLWU3ZDg2MjE3NWM5MiI6WyJyZWFkIl19LCJleHAiOjE3MzIxNzA5NjMsIm5iZiI6MTczMjE3MDM2M30.lld2EeBpm3DKoC3sWo4ma9FKJuYsg548TQPUZNTbVjY&client=c2d030cd-1495-4278-a365-992c4de532a4&mode=fit","logoId":"91a1ef1d-7cd5-44c2-aa93-e7d862175c92","isLogoAvailable":true,"helpCenterTitle":"Servicios Profesionales","sharedPortalName":"IT Business Vision","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Servicios Profesionales","sharedPortalName":"IT Business Vision","localeDisplayName":"English (United States)"},"es-ES":{"helpCenterTitle":"Servicios Profesionales","sharedPortalName":"IT Business Vision","localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#040404","bannerMediaApiUrl":"https://api.media.atlassian.com/file/79c98e0c-ea36-47e3-b9c1-b1eb298c04a2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMmQwMzBjZC0xNDk1LTQyNzgtYTM2NS05OTJjNGRlNTMyYTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc5Yzk4ZTBjLWVhMzYtNDdlMy1iOWMxLWIxZWIyOThjMDRhMiI6WyJyZWFkIl19LCJleHAiOjE3MzIxNzA5NjMsIm5iZiI6MTczMjE3MDM2M30.rdcfya2rIf6mifL5CQ-dKfyRRl90XKu9Ezm1-OD-mxA&client=c2d030cd-1495-4278-a365-992c4de532a4&height=300&mode=fit","bannerMediaApiFileId":"79c98e0c-ea36-47e3-b9c1-b1eb298c04a2","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"5","key":"sr","projectId":10008,"serviceDeskId":5,"name":"Service","description":"","portalBaseUrl":"/servicedesk/customer/portal/5","onlyPortal":true,"reqTypes":[{"id":"82","name":"Welcome message","descriptionHtml":"<p>Welcome to the service portal! In this portal, you can open tickets and make requests in a quick and easy way. Our team is ready to help you with everything you need. If you have any questions, problems or requests, don't hesitate to create a new ticket. We are committed to providing you with the best service possible. Thank you for choosing us, we are here to make your experience as smooth and satisfying as possible!</p>","callToAction":"Welcome message","introHtml":"<p>Welcome to the service portal!</p>\n<p>In this portal, you can open tickets and make requests in a quick and easy way. Our team is ready to help you with everything you need.</p>\n<p>If you have any questions, problems or requests, don't hesitate to create a new ticket. We are committed to providing you with the best service possible.</p>\n<p>Thank you for choosing us, we are here to make your experience as smooth and satisfying as possible!</p>","icon":10501,"iconUrl":"https://itbv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10501","groups":[23],"key":""},{"id":"80","name":"Peticiones y consultas generales","descriptionHtml":"","callToAction":"Peticiones y consultas generales","introHtml":"<p>Obtenga asistencia y respuestas a preguntas generales.</p>","icon":10541,"iconUrl":"https://itbv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[21],"key":""},{"id":"87","name":"Reporta una incidencia","descriptionHtml":"","callToAction":"Reporta una incidencia","introHtml":"<p>AvĂsanos si tienes un problema que afecta a tu operativa y nos esforzaremos por restablecerlo rápidamente.</p>","icon":10521,"iconUrl":"https://itbv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[21],"key":""},{"id":"48","name":"Create a post-incident review","descriptionHtml":"<p>Welcome to the service portal! In this portal, you can open tickets and make requests in a quick and easy way. Our team is ready to help you with everything you need. If you have any questions, problems or requests, don't hesitate to create a new ticket. We are committed to providing you with the best service possible. Thank you for choosing us, we are here to make your experience as smooth and satisfying as possible!</p>","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10523,"iconUrl":"https://itbv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"47","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://itbv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"86","name":"Maintenance","descriptionHtml":"","callToAction":"Maintenance","introHtml":"<p>Systems maintenance</p>","icon":10469,"iconUrl":"https://itbv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"46","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10528,"iconUrl":"https://itbv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"42","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://itbv.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":23,"name":"Welcome Message"},{"id":21,"name":"Requests"}],"orderMapping":{"23":[82],"21":[87,80],"13":[46],"14":[46]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"42dacc30-3e3a-335e-9977-bce774c77351","appLinkName":"","appLinkUrl":"","spaceKey":"IKB","spaceName":"Internal KB","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SERVICE","serviceDeskId":5,"kbLinkDomainURLs":["https://itbv.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SERVICE","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Spanish (Spain)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMmQwMzBjZC0xNDk1LTQyNzgtYTM2NS05OTJjNGRlNTMyYTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxNzE1NjMsIm5iZiI6MTczMjE3MDM2M30.erqD4YKdiXmyB6-jU19-DFgwXuAb8yOFk4rAEhw-M2E","targetCollection":"upload-project-10008","endpointUrl":"https://api.media.atlassian.com","clientId":"c2d030cd-1495-4278-a365-992c4de532a4","tokenDurationInMins":20}},"sharedPortal":{"name":"IT Business Vision","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://itbv.atlassian.net/wiki","kbLinkDomainURLs":["https://itbv.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}